Novotel Suites Rouen Normandie

Great location just near the university and docks so less crazy than tourist centre - but a nice easy stroll to get to all the sights. We loved the family room, which had two full size single beds (not the usual tiny sofa bed) for our kids and lots of clever design features to make the space work . The kids loved the pull out privacy screen/room divider, and we appreciated the separate toilet and microwave, fridge & coffee maker. Great underground parking for our fully-laden SUV with bike rack. But we especially appreciated the staff who spoke excellent English and were extremely friendly, helpful and welcoming. We hope to return!

Staff really friendly and helpful. The room was very clean and beds lovely and comfy. We had a family room which was big in size with plenty of space. The rooms did look like they have been updated recently. The breakfast was good, especially the scramble eggs and the location of the hotel was perfect for a short stroll into the centre or right opposite the riverside for a nice little walk. We left our car in the underground carpark for €15 a night which felt very secure and convenient

Great size room for our family (2 adults one infant) with useful mini kitchen facilities (including dishwasher, fridge, coffee machine). The room felt recently updated and was spotlessly clean. Within walking distance to the town centre and very close to a local supermarket. Aircon was brilliant as the weather was incredibly hot.

The parking was okay, the room was great, the breakfast was good but the staff were exceptional: the staff on the night we arrived and those on the morning of our departure could not have been more helpful. I am particularly grateful to the woman at the desk who kindly volunteered to post two letters for us when we had to leave in a hurry to catch our Eurotunnel train.

Didn’t have breakfast so can’t comment. Location was good however it might be worth explaining how close to the restaurants on the river the hotel is when guests arrive as the hotel is in a great location for these once found. I think most people will head for the centre first like we did. The room is one of the best rooms we have ever stayed in, in a hotel. The design was lovely, it was comfortable with brilliant facilities inside.